Experience Specialist

About the Job

Ferrari of Toronto - part of R. Ferri Automotive - is seeking a full-time Experience Manager to join our growing team! The right candidate will elevate the buying experience and will focus on customer acquisition and loyalty management.

What We Can Offer You:

  • Dental, Medical, Vision Benefits/Extended Health Care
  • Pension plan with Employer Matching Contributions
  • Employee product and service discounts at all retailers
  • Employee Assistance Plan
  • Employee Appreciation Events
  • Years of Service rewards program
  • Opportunities for Career Development

Position Objectives:

  • Plan, oversee and encourage the highest level of hospitality while overseeing overall customer journey according to Ferrari standards;
  • Act as a single point of contact for Ferrari clients and owners;
  • Meet and greet all visitors and ensure that telephones are answered promptly an in a courteous and professional manner;
  • Ensure that phone, email/web enquiries related to the dealership are answered or dispatched appropriately;
  • Responsible for overseeing lead management (tracking and managing incoming calls, web inquiries and emails in Log Book);
  • Organize all test-drive appointments and collect customer feedback;
  • Develop, organize and implement local marketing & media activities/events, evaluate results of each marketing activity and conduct post-event analysis;
  • Acquire prospective customers through marketing events and promote customer loyalty;
  • Maintain and update social media as relevant within Ferrari guidelines;
  • Other marketing and operational duties as required.

Qualifications:

  • Graduate in automotive business or marketing preferred;
  • Experience in monitoring digital marketing activities and campaigns;
  • Strong understanding of digital retailing/CRM;
  • Possess valid OMVIC license;
  • Strong understanding of current online marketing concepts, strategy and best practice;
  • Experience in e-commerce, email marketing and social media;
  • Excellent interpersonal customer relations and communication skills; professional appearance;
  • Excellent attention to detail;
  • Well organized and self-motivated;
  • Strong organizational and multi-tasking abilities;
  • Knowledgeable or trainable on company operations.

Please note: applicants must provide a criminal background check prior to commencing employment

R. Ferri Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability accommodation during any stage of the recruitment process, please indicate this in your application.

Location: Permanent full-time

Store Manager

Ferrari of Toronto - part of R. Ferri Automotive - is seeking a full-time Store Manager to join our growing team! The right candidate will elevate the buying experience and will be responsible for full operations at Ferrari of Toronto.

What We Can Offer You:

  • Dental, Medical, Vision Benefits/Extended Health Care
  • Pension plan with Employer Matching Contributions
  • Employee product and service discounts at all retailers
  • Employee Assistance Plan
  • Employee Appreciation Events
  • Years of Service rewards program
  • Opportunities for Career Development

Position Objectives:

  • Responsible for overseeing full day-to-day operations at the dealership;
  • Ensure that customers enjoy the shopping and buying experience by providing professional, timely, and thorough service, and up-to-date product and pricing information;
  • Responsible for the digital customization journey of the guests (configuration and customization software);
  • Review, monitor and react to monthly KPI of sales and take P&L responsibility and ownership across new and used vehicle business;
  • Oversee the management of the whole cycle of customer acquisition, customer consultation, order placement to new car delivery process (including test drive procedures);
  • Responsible for full-cycle sales process to ensure maximum customer satisfaction in purchase experience;

Qualifications:

  • Excellent leadership, management, listening and communication skills;
  • Experienced and / or highly knowledgeable on operating a car sales department, including skills in advertising, merchandising, inventory, financing, and selling cars;
  • Strong knowledge of digital retailing;
  • Solid and effective sales and administration expertise:
  • Solid organization and multi-tasking capabilities;
  • Sound decision-making ability;
  • Computer literate;
  • Post-secondary graduate (university or college)
  • Posses a valid OMVIC license

Please note: applicants must provide a criminal background check prior to commencing employment

R. Ferri Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability accommodation during any stage of the recruitment process, please indicate this in your application.

Location: Permanent full-time

Automotive Accounting Clerk

About the Job

R. Ferri Automotive is seeking a full-time Accounting Clerk to join our growing team! The right candidate will be encircled by over 40 years of experience, under 16 premium dealerships offering the most extensive selection of luxury, sport and quality automobiles in the local area.

What We Can Offer You:

  • Dental, Medical, Vision Benefits/Extended Health Care
  • Pension plan with Employer Matching Contributions
  • Employee product and service discounts at all retailers
  • Employee Assistance Plan
  • Employee Appreciation Events
  • Years of Service rewards program
  • Opportunities for Career Development

Position Objectives:

  • Responsible for processing day to day accounts payable transactions to ensure that corporate finances are maintained in an effective and accurate manner
  • Receiving and verifying invoices and requisitions;
  • Processing of invoices according to standard operating procedures, ensuring payments are supported according to established payment policies.
  • Reconcile statements;
  • Perform all Accounts Payable clerical duties
  • Process expenses
  • Attention to detail with a high degree of accuracy, under tight processing deadlines
  • Ability to prioritize tasks appropriately
  • Experience with Reynolds and Reynold or CDK an asset
  • Working knowledge of MS Office Suite

Please note: applicants must provide a criminal background check prior to commencing employment

R. Ferri Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability accommodation during any stage of the recruitment process, please indicate this in your application.

Location: Permanent full-time

Automotive Receptionist

Vaughan Chrysler Dodge Jeep is seeking a full-time Receptionist to join our growing team! The right candidate will be encircled by over 40 years of experience, under 16 premium dealerships offering the most extensive selection of luxury, sport and quality automobiles in the local area.

What We Can Offer You:

  • Dental, Medical, Vision Benefits/Extended Health Care
  • Pension plan with Employer Matching Contributions
  • Employee product and service discounts at all retailers
  • Employee Assistance Plan
  • Employee Appreciation Events
  • Years of Service rewards program
  • Opportunities for Career Development

Position Objective

  • Welcome and greet all visitors in a polite and courteous manner, determine nature of visit, and direct visitors to specific personnel or destination
  • Operate main switchboard by providing telephone answering services, determine purpose of calls and inquiries, and connect phone calls to appropriate persons
  • Retrieve messages from voicemail, schedule appointments and maintain correspondence logs in spreadsheets
  • Responsible for stocking vehicles into CRM software (ONE-EIGHTY), completing dealer trades, receiving and receipting deposits from customers
  • Complete all vehicle licensing
  • Perform administrative support duties including (but not limited to) filing, photocopying, faxing, and emailing
  • Participate in events both on site and off site.
  • Highly self-motivated and hard working
  • A committed team player
  • Attention to detail

Please note: applicants must provide a criminal background check prior to commencing employment

R. Ferri Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability accommodation during any stage of the recruitment process, please indicate this in your application.

We thank all applicants for their interest in R. Ferri Automotive group of companies however only those considered for an interview will be contacted.

Location: Permanent full-time

Autobody Prepper

European Autobody is seeking an experienced Autobody Prepper to join our growing team! The right candidate will be encircled by over 40 years of experience, under 16 premium dealerships offering the most extensive selection of luxury, sport and quality automobiles in the local area.

**Applications are also accepted by phone (416)-679-8722

What We Can Offer You:

  • Competitive compensation
  • Dental, Medical, Vision Benefits/Extended Health Care
  • Pension plan with Employer Matching Contributions
  • Employee product and service discounts at all retailers
  • Employee Assistance Plan
  • Employee Appreciation Events
  • Years of Service rewards program
  • Opportunities for Career Development

Position Objectives

  • Wash vehicles to remove dirt, oil, grease and debris from painted surfaces.
  • Locate and remove imperfections on panels prior to painting. Treat scratched and chipped areas with plastic or liquid filler.
  • Apply paper and masking tape to protect unpainted surfaces, such as bumpers, windows, chrome trim, and other parts while surrounding areas are spray-painted.
  • Tapes the car up using tape, paper and plastic bags so we only paint the parts of the car we intend to paint.
  • Smooth unmasked surfaces with sandpaper removing gloss from previous coats of paint. Sand rough spots.
  • After vehicle is painted, remove masking tape, and clean vehicle. Move vehicle to designated area for buffing.
  • Perform other duties as assigned by manager or supervisor, i.e., assist supervisor in training and orienting new employees, perform housekeeping duties, etc.

Qualifications:

  • 5 year auto paint prep experience required.
  • Strong communication and interaction skills required.
  • Excellent organizational skills required.
  • Valid Driver's License and good driving record required.

R. Ferri Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability accommodation during any stage of the recruitment process, please indicate this in your application.

Please note: successful candidates will need to supply a criminal background check

R. Ferri Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability accommodation during any stage of the recruitment process, please indicate this in your application.

Location: Permanent full-time

Automotive Technician

Vaughan Chrysler is seeking an experienced Automotive Service Technician to join our growing team! The right candidate will be encircled by over 40 years of experience, under 16 premium dealerships offering the most extensive selection of luxury, sport and quality automobiles in the local area.

What We Can Offer You:

  • Competitive compensation (PAYING TOP DOLLAR!)
  • Dental, Medical, Vision Benefits/Extended Health Care
  • Pension plan with Employer Matching Contributions
  • Employee product and service discounts at all retailers
  • Employee Assistance Plan
  • Employee Appreciation Events
  • Years of Service rewards program
  • Opportunities for Career Development

Who You are:

  • Technically knowledgeable, with a minimum of 5 years' experience as a Licensed Service Technician.
  • Strong individual, able to accurately diagnose, repair and maintain vehicles in accordance with factory and retailer standards
  • Someone with high standards for superior workmanship
  • A team player!

Please note: applicants must provide a clean driver’s abstract, valid 310S and criminal background check prior to commencing employment

R. Ferri Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability accommodation during any stage of the recruitment process, please indicate this in your application.

Location: Permanent full-time

Auto Body Collision Damage Repairer

European Autobody is seeking an experienced Auto Body & Collision Damage Repairer to join our team!

Air conditioned shop!

State of the art equipment!

Hourly paid position.

**Applications are also accepted by phone (416)-679-8722

The right candidate will be encircled by over 35 years of experience, under 15 premium dealerships offering the most extensive selection of luxury, sport and quality automobiles in the local area.

Responsibilities

  • Responsible for removing and replacing vehicle body panels;
  • Realign vehicle frames and chassis to repair structural vehicle damage;
  • Fit, attach and weld metal and aluminum replacement parts into place;
  • Metal finishing;
  • Body filler;
  • Bond and rivet panels

What we can offer you:

  • Medical, Dental and Vision Benefits
  • Pension Plan with Employer matching contributions
  • Employee Assistance Program

Please note : applicants must provide a clean driver’s abstract and criminal background check prior to commencing employment

R. Ferri Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

Location: Permanent full-time

Shipper/Receiver

Vaughan Chrysler is seeking a Shipper and Receiver to join our growing team! The right candidate will be encircled by over 40 years of experience, under 16 premium dealerships offering the most extensive selection of luxury, sport and quality automobiles in the local area.

What We Can Offer You:

  • Dental, Medical, Vision Benefits/Extended Health Care
  • Pension plan with Employer Matching Contributions
  • Employee product and service discounts at all retailers
  • Employee Assistance Plan
  • Employee Appreciation Events
  • Years of Service rewards program
  • Opportunities for Career Development

Responsibilities and Duties

  • Determine appropriate shipping method utilizing knowledge of shipping procedures, routes and rates
  • Verify information on bills of lading, invoices, orders and other records by counting, weighing, or measuring items for both incoming and outgoing shipments
  • Affix shipping labels or stencils identifying information on packed cartons, including weight and shipping charges
  • Insert items into containers using fillers, protective padding and spacers
  • Bind containers with metal tape, using strapping machine and nail covers on wooden crates.
  • Unload and examine incoming shipments; record shortages and put aside damaged items; correct damages and shortages with shipper
  • Guide others in receiving incoming shipments and in preparing outgoing orders
  • Maintain inventory of shipping material and supplies
  • Accept unsold products returned by Parts Driver
  • Organize, display stock attractively
  • Occasional parts deliveries , when necessary
  • Maintain general housekeeping in Parts Department
  • Transport parts orders to technicians
  • Take parts orders from technicians

Qualifications and Skills

  • Basic recognition of automotive parts
  • Strong organizational and mathematical abilities
  • Able to prioritize and multi-task effectively
  • Effective listening and communication skills
  • Ability to lift objects up to 40 lbs.
  • Good concentration with maintaining inventory and selecting required parts
  • Manual dexterity for typing / keyboarding.
  • Computer literate
  • Forklift Certified

R. Ferri Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability accommodation during any stage of the recruitment

Location: Permanent full-time

Automotive Apprentice Technician

Maserati Alfa Romeo of Oakville is seeking Automotive Apprentice Technicians to join our growing team! The right candidate will be encircled by over 40 years of experience, under 16 premium dealerships offering the most extensive selection of luxury, sport and quality automobiles in the local area.

What We Can Offer You:

  • Competitive compensation
  • Dental, Medical, Vision Benefits/Extended Health Care
  • Pension plan with Employer Matching Contributions
  • Employee product and service discounts at all retailers
  • Employee Assistance Plan
  • Employee Appreciation Events
  • Years of Service rewards program
  • Opportunities for Career Development

Automotive Apprentice Technician

  • Diagnose, repair and maintain vehicles in accordance with factory and retailer standards.
  • Promote and attain manufacturer standards for superior workmanship

We thank all applicants for their interest in R. Ferri Automotive group of companies however only those considered for an interview will be contacted.

Please note: applicants must provide a clean driver’s abstract and criminal background check prior to commencing employment

R. Ferri Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability accommodation during any stage of the recruitment process, please indicate this in your application.

Location: Permanent full-time

Sales Consultant

At MINI Vaughan West, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at MINI Vaughan West is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What we Offer:

  • Salary plus commission!
  • Car allowance
  • Dental, Medical, Vision Benefits
  • Pension plan with Employer Matching Contributions
  • Employee Assistance Plan
  • Opportunities for Career Development

Responsibilities

  • Build relationships & create customers for life. Assist them in selecting a vehicle by asking questions and listening carefully to their responses.
  • Be the vehicle expert. Know the in’s & the out’s of product offerings, optional packages & latest technology
  • Perform high-quality and professional demonstrations of new/used vehicles.
  • Follow-up with buyers to ensure referral business.
  • Learn to overcome objections and thrive in sales situations
  • Achieve monthly and quarterly sales targets
  • Direct report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
  • Bring your ‘A game’ & positive attitude with you every day

Qualifications

  • Available to work flexible hours & weekends
  • Ready to hit the ground running on learning new product in’s & out’s
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check
  • Automotive sales is an asset but not required
  • ONE-Eighty experience an asset

Please note: Applicants must possess a valid driver’s license, OMVIC license and provide a current criminal background check and drivers abstract to commence employment

R. Ferri Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

Location: Permanent full-time

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